Notice for Event Attendees

Last updated: October 16, 2026

This venue uses cameras to count crowds. They measure how busy each area is. They never learn your name, and they cannot hear you. Some venues also use facial recognition to count returning guests and how guests move between areas. This page explains how.

The cameras are operated by the event organizer or venue. RTEAM.ai is the technology company that processes the video for them. This page explains, in plain language, what happens to what the cameras see.

What the cameras measure

How many people are in each area, and how busy it is
How people move between areas, and how long queues take
How long people stay
An estimate of the age range, gender mix and share of smiles in the crowd overall
Where the venue has switched it on: how many guests are returning, and how many moved from one camera’s area to another, using facial recognition

Age and gender are guesses about the crowd, not facts about you. They are counted from appearance, as totals, and nothing about a face is kept for them.

Facial recognition for returning guests

Some venues use facial recognition to tell returning guests from first-time guests. It is off unless the venue switches it on.

It uses the venue’s cameras, except any the venue leaves out. Your face can be read at more than one of them, and the readings are matched to count how many guests moved from one area to another. The venue sees those moves only as totals: nobody can see where you went.
It runs on the night’s recording, in a re-analysis after the event. It never runs on the live video.
Each time one of those cameras follows a person through its picture, it turns up to five views of their face into a face template: a list of 512 numbers. No picture of your face is stored.
No name, ticket, account or contact detail is attached. To the system you are a number.
Your template is compared with templates from earlier events at this venue, or at venues this venue has joined with, and nowhere else.
The venue sees totals only: how many guests were read, how many came for the first time, how many had been before and how many times, and how many guests went from one camera’s area to another. Nobody can see your face in it, get your template out of it, or look you up with a photo.
Each template is encrypted before it is stored, under a key only RTEAM’s server holds.

What the cameras never do

They never record sound. No audio is captured at any point. Conversations are not recorded and cannot be.
They never find out your name. Your name is never collected. Nothing is matched against tickets, payments, social media, or any outside database. The system has no way to say who anyone is.
They never record race or ethnicity. The software has no such output.
They never judge how you feel. There is no emotion or mood detection. Counting how many faces in a crowd are smiling is an expression count, kept only as a crowd total.
They never show anyone where you went. Where a venue uses facial recognition, it counts how many guests moved between its cameras, as totals. Nobody at the venue can see one person’s path, and no camera can tell anyone who you are.
They are never used for watchlists or advertising. Not for security lists, not for law enforcement identification, and not to build an advertising profile. Your data is never sold.

How long it is kept

Recorded video and the counting data are kept while the organizer remains our customer, so that events can be compared over time and re-checked for accuracy. It is deleted when the organizer stops using the service, or sooner if they or you ask us to delete it.

Face templates, at venues that use facial recognition, are kept on different terms: until the venue deletes them, until the event or the venue’s account is deleted, or until a retention period set for the venue passes. The venue can delete all of them, or one event’s.

Your rights

Depending on where you live, you may have the right to ask for a copy of data about you, to have it corrected, or to have it deleted. Start with the event organizer or venue, because they decide what is collected and they are legally responsible for it. If you do not know who to ask, write to us with the venue, the date, and roughly the time, and we will pass your request on.

One honest limitation. Because we never collect names, we usually cannot find one specific person’s record from a name or a photograph. This includes your face template. We cannot find it, because that would need a photograph of you, and the system does not take one. That is a deliberate privacy protection, and it is also a real limit on what we can look up for you. We will not ask you for extra identifying details just to search, because that would create exactly the link this system is designed to avoid.

Children

Cameras at a public event capture whoever is present, including children, who are counted in the same way as everyone else. No record is linked to a child’s name, because no names are collected from anyone. The event organizer is responsible for any additional consents that the law requires for minors at their event.

Contact

Real Time Entertainment and Management, LLC

Email: privacy@rteam.ai

This page is a summary. The full detail is in our Privacy Policy.