Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Real Time Entertainment and Management, LLC (“RTEAM,” “we,” “our,” or “us”) governing your access to and use of the RTEAM.ai platform, including all associated software, hardware integrations, APIs, dashboards, and services (the “Service”).

By creating an account, accessing the Service, or deploying RTEAM software or hardware, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If a separate written agreement between you and RTEAM covers the same subject matter, that agreement controls where it conflicts with these Terms.

2. Description of Service

RTEAM.ai is a crowd analytics platform for live events. Cameras you install and operate send video to our processing systems, which use computer vision to produce aggregate audience measurements. The Service measures how many people are present, how they move between areas you define, how long they wait, and an estimate of the age and gender makeup of the audience. It does not count distinct people by matching faces and it does not recognize returning visitors.

The Service processes video only. It does not capture, transmit, record, or analyze audio. It does not infer race or ethnicity, does not perform emotion recognition, and does not identify anyone by name. Section 3 of the Privacy Policy sets out exactly what is processed, and Section 4 sets out what is not.

The Service is for business and professional use only. It is not a consumer product, not a security or surveillance product, and not designed for personal or household use.

3. Eligibility and Account Registration

You may use the Service only if you:

• Are at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Are not prohibited from using the Service under applicable law

You are responsible for the confidentiality of your account credentials and for all activity under your account, including activity by your staff and contractors. We strongly recommend enabling multi-factor authentication. Notify us immediately at support@rteam.ai of any unauthorized access or suspected security incident.

4. License and Permitted Use

Subject to these Terms, RTEAM grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription or agreement.

You may not:

• Sublicense, sell, resell, transfer, or otherwise commercialize the Service without our written consent
• Reverse engineer, decompile, or disassemble any component of the Service
• Attempt to gain unauthorized access to any system, network, account, or data, including data belonging to another customer
• Use the Service to build a competing product or service
• Extract, scrape, or bulk-export data from the Service other than through features we provide for that purpose
• Remove or alter any proprietary notice, label, or mark
• Interfere with or disrupt the integrity or performance of the Service
• Violate any applicable law or regulation through your use of the Service

5. Acceptable Use and Prohibited Deployments

The Service is built to measure crowds in aggregate. It is not built to find, follow, or make decisions about individual people, and you may not attempt to use it that way. You may not use the Service, or any output of it, for the following purposes.

• Identifying individuals. Attempting to determine the name or identity of any person, or to link any output of the Service to a name, ticket record, payment record, membership record, social media account, or identity document.
• Watchlists and individual targeting. Building or operating a watchlist, banned-persons list, or exclusion list, or singling out an individual for exclusion, denial of entry, denial of service, or any other adverse treatment.
• Law enforcement and immigration identification. Providing output to law enforcement, immigration, or intelligence authorities for the purpose of identifying or locating a person, other than in response to a valid legal order.
• Consequential decisions. Making or informing decisions about employment, housing, credit, insurance, healthcare, education, or access to essential services.
• Discrimination. Treating people differently on the basis of inferred age or gender, or any other protected characteristic, in a manner that violates civil rights or anti-discrimination law.
• Sensitive locations. Deploying cameras in any location where people have a heightened expectation of privacy, including restrooms, changing rooms, locker rooms, medical or first aid rooms, nursing rooms, and prayer or quiet rooms.
• Covert deployment. Operating cameras without the notice required by the law that applies at the venue, or in a manner that constitutes unlawful surveillance.
• Tracking specific people. Using the Service to monitor the movements, attendance, or behavior of a specific known individual, including employees, performers, or attendees.

We may suspend the Service immediately, without notice and without refund, if we reasonably believe you are using it for any purpose in this section. This is a material term, not a formality.

6. Your Obligations When You Deploy Cameras

The Service processes video of people in view to produce crowd counts and aggregate appearance estimates (the age and gender mix of the crowd). It does not compute or store facial embeddings and does not identify or re-identify anyone. By deploying the Service at any venue or event, you acknowledge and agree to the following.

• You are the data controller. RTEAM acts as your processor for data captured at your events, except for model development, which is addressed in Section 7. You decide where cameras point, what is measured, and who sees the results. You are solely responsible for compliance with every law governing the collection and processing of biometric and personal data at your venue, including the Florida Digital Bill of Rights (Fla. Stat. § 501.701 et seq.), the Florida Information Protection Act (Fla. Stat. § 501.171), the California Consumer Privacy Act as amended, the Illinois Biometric Information Privacy Act (740 ILCS 14), the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001), the EU and UK General Data Protection Regulation, and any other applicable state, national, or international law.
• You must provide notice and obtain consent before cameras are switched on. This includes posting conspicuous signage at every entrance and camera location, and obtaining any consent the law requires. Several jurisdictions require a written release and a published retention schedule before biometric data may be collected at all. Determining what applies at your venue is your responsibility, not ours.
• Minors. If children may be present, you are responsible for the additional notices and verifiable parent or guardian consents that apply to minors. Some jurisdictions restrict the collection of biometric data from minors entirely. If you cannot meet those requirements, do not deploy cameras where children are expected.
• Lawful basis and rights handling. You are responsible for establishing a lawful basis for the processing and for responding to requests from individuals about data captured at your events. We will assist you, and we will route any request that reaches us to you.
• You will not use the Service for a prohibited purpose. Section 5 applies in full, and applies to your staff, contractors, and anyone you give access to.
• You will indemnify RTEAM. You agree to indemnify and hold RTEAM harmless from any claim, penalty, fine, or liability arising from your failure to meet the obligations in this section.

7. Data Roles and the Model Development License

You retain ownership of the data you provide and the data captured at your events (“Customer Data”). You grant RTEAM a limited license to process Customer Data as necessary to provide the Service, as described in our Privacy Policy.

Separately, you grant RTEAM a non-exclusive, worldwide, royalty-free license to use recorded event footage and data derived from it to develop, train, evaluate, and improve RTEAM’s models, algorithms, and platform capabilities, and to use aggregated and de-identified data derived from the Service for the same purposes.

For this purpose, and this purpose only, RTEAM acts as a controller in its own right rather than as your processor. We state this expressly because a processor may not repurpose data for its own benefit without doing so. RTEAM is responsible for compliance with data protection law in respect of that processing.

A trained model does not contain, store, or reproduce your footage, and does not identify your attendees. RTEAM does not sell recorded footage and does not license it to third parties. You may object to the use of your footage for model development by writing to privacy@rteam.ai, and we will honor that for footage recorded after we receive the request.

8. Intellectual Property

RTEAM retains all right, title, and interest in and to the Service, including all software, models, algorithms, interfaces, documentation, trademarks, and trade secrets, and in all improvements to them. These Terms transfer no intellectual property rights to you beyond the licenses expressly granted.

Any feedback, suggestion, or idea you give us about the Service may be used by RTEAM without restriction or obligation to you. Third-party components we license are credited on our attributions page.

9. Confidentiality

Each party may receive the other’s confidential information in connection with these Terms. Each party agrees to: (a) hold the other’s confidential information in strict confidence; (b) use it only as necessary to perform its obligations; and (c) not disclose it to third parties without prior written consent, except to professional advisers under equivalent duties or as required by law. Information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party is not confidential information.

10. Payment and Billing

If you are on a paid subscription, you agree to pay all fees set out in your order or agreement. Fees are exclusive of taxes, which are your responsibility. Fees are non-refundable except as required by law or as expressly stated in a separate written agreement. RTEAM may change pricing with at least 30 days advance notice to existing subscribers, effective at your next renewal.

Late or failed payment may result in suspension or termination of your access. Amounts overdue by more than 30 days may accrue interest at the lower of 1.5% per month or the maximum permitted by law.

11. Term and Termination

These Terms take effect on your first use of the Service and continue until terminated.

You may terminate your account at any time by contacting us. RTEAM may suspend or terminate your access immediately, without notice, if we reasonably believe you have materially breached these Terms, have used the Service for a purpose prohibited by Section 5, have failed to pay amounts owed, or where required by law.

On termination your license to use the Service ends immediately. You may request an export of your analytics data within 30 days of termination. Deletion of your data, including recorded footage and biometric data, is handled as described in Section 8 of the Privacy Policy. Sections 5, 6, 7, 8, 9, 12, 13, 14, 15, and 18 survive termination.

12. Disclaimer of Warranties

Important. Please Read.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RTEAM EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

RTEAM does not warrant that the Service will be uninterrupted, error-free, or secure.

Analytics are statistical estimates, not measurements of fact. Counts, occupancy, dwell times, wait times, visitor counts, and engagement values are approximations produced by probabilistic models, and their accuracy varies with camera placement, lighting, occlusion, and crowd density. Demographic output is an estimate of how a face appears to a model. It is not a determination of any person’s actual age, gender, or identity, and it will be wrong for some individuals.

Do not use the Service as the sole basis for any decision affecting an individual’s rights, access, treatment, safety, or livelihood. It is a directional business measurement tool, and nothing more.

13. Limitation of Liability

Important. Please Read.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RTEAM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL RTEAM’S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO RTEAM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS (USD $100).

These limits do not apply to your obligations under Sections 6 and 14, to either party’s breach of Section 9, or to liability that cannot be excluded by law. Some jurisdictions do not allow the exclusion or limitation of certain damages, and in those jurisdictions the limitations above apply only to the extent permitted.

14. Indemnification

You agree to defend, indemnify, and hold harmless RTEAM and its officers, directors, employees, agents, and licensors from and against any claim, liability, damage, loss, or expense, including reasonable legal fees, arising out of or relating to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any applicable law or third-party right; (d) data captured through your deployment of cameras, including any failure to give required notice or obtain required consent; or (e) any use of the Service prohibited by Section 5.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation. If unresolved within 30 days, the dispute shall be resolved by binding arbitration administered by JAMS under its Commercial Arbitration Rules, seated in Duval County, Florida (Jacksonville), conducted in English. The arbitrator’s award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Either party may seek injunctive or other equitable relief in the state or federal courts located in Duval County, Florida (Jacksonville) to prevent irreparable harm, and both parties consent to the exclusive jurisdiction of those courts for that purpose.

Class action waiver. You waive any right to participate in a class action, class-wide arbitration, or representative proceeding against RTEAM.

Arbitration opt-out. You may opt out of this arbitration agreement and the class action waiver by writing to legal@rteam.ai within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

16. Third-Party Services

The Service relies on third-party infrastructure providers, and may integrate with third-party services you choose to connect, such as a calendar account. Those providers are described by role in Section 9 of the Privacy Policy, and a current named list is available to customers on written request. Your use of a service you connect yourself is governed by that provider’s own terms and privacy policy, and RTEAM is not responsible for its practices, content, or availability.

17. Changes to Terms

RTEAM may modify these Terms. We will give at least 30 days advance notice of material changes by email or by notice within the platform. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the revised Terms, stop using the Service before the effective date and contact us to terminate.

18. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, and any separate written agreement constitute the entire agreement between you and RTEAM regarding the Service.
• Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains in force.
• Waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. RTEAM may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, except for payment obligations.
• No third-party beneficiaries. These Terms create no rights for anyone other than you and RTEAM.
• Notices. Notices to RTEAM go to the address in Section 19. Notices to you go to the email address on your account.

19. Contact Us

For questions about these Terms: