These Terms of Service (“Terms”) constitute a legally binding agreement between you and Real Time Entertainment and Management, LLC (“RTEAM,” “we,” “our,” or “us”) governing your access to and use of the RTEAM.ai platform, including all associated software, APIs, dashboards, and services (collectively, the “Service”).
By creating an account, accessing the Service, or deploying RTEAM hardware or software, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to that organization.
RTEAM.ai is a real-time crowd analytics platform designed for event organizers and operators. The Service uses AI-powered computer vision — including facial detection, demographic estimation, emotion analysis, and behavioral recognition — to generate aggregate audience insights from live camera feeds.
The Service is intended exclusively for business and professional use. It is not a consumer product and is not designed for personal or household use.
You may use the Service only if you:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@rteam.ai of any unauthorized access or suspected security breach.
Subject to your compliance with these Terms, RTEAM grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription or agreement.
You may not:
The Service processes biometric data including facial embeddings, and inferred data including estimated age, gender presentation, and emotional indicators of individuals captured by cameras you deploy. By deploying the Service at any venue or event, you acknowledge and agree that:
RTEAM retains all right, title, and interest in and to the Service, including all software, AI models, algorithms, interfaces, documentation, trademarks, and trade secrets. These Terms do not transfer any intellectual property rights to you.
You retain ownership of any data you provide to the Service (“Customer Data”). You grant RTEAM a limited license to process Customer Data solely as necessary to provide the Service and as described in our Privacy Policy.
RTEAM may use aggregated, de-identified, and anonymized data derived from the Service to improve our AI models and platform capabilities. No such aggregated data will identify you or your end users.
Each party may have access to the other's confidential information in connection with these Terms. Each party agrees to: (a) hold the other's confidential information in strict confidence; (b) use it only as necessary to perform obligations under these Terms; and (c) not disclose it to third parties without prior written consent, except as required by law.
If you are on a paid subscription, you agree to pay all fees as set forth in your order or agreement. Fees are non-refundable except as required by law or as explicitly stated in a separate written agreement. RTEAM reserves the right to change pricing with at least 30 days' advance notice to existing subscribers.
Failure to pay may result in suspension or termination of your access to the Service.
These Terms are effective upon your first use of the Service and remain in effect until terminated.
You may terminate your account at any time by contacting us. RTEAM may suspend or terminate your access immediately without notice if we believe you have materially violated these Terms, failed to pay amounts owed, or if required by law.
Upon termination, your license to use the Service ends immediately. Sections 5, 6, 7, 10, 11, 12, and 13 survive termination.
Important — Please Read
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RTEAM EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
RTEAM does not warrant that the Service will be uninterrupted, error-free, or secure, or that AI-generated analytics (including demographic estimates, emotion detection, or crowd counts) will be accurate, complete, or suitable for any specific purpose. AI outputs are probabilistic estimates and should be used as directional insights only, not as definitive facts about any individual.
Important — Please Read
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RTEAM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM — ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL RTEAM'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO RTEAM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS (USD $100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above apply only to the extent permitted by law.
You agree to defend, indemnify, and hold harmless RTEAM and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) data collected through your deployment of RTEAM cameras at events, including any failure to obtain required consents or provide required notices.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration administered by JAMS in accordance with its Commercial Arbitration Rules, with the seat of arbitration in Duval County, Florida (Jacksonville). The arbitration shall be conducted in English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in the state or federal courts located in Duval County, Florida (Jacksonville) to prevent irreparable harm, and both parties consent to the exclusive jurisdiction of such courts for that purpose.
Class Action Waiver: You waive any right to participate in a class action, class-wide arbitration, or representative proceeding against RTEAM.
The Service may integrate with or link to third-party services (e.g., Google Calendar, LiveKit). Your use of those services is subject to their respective terms and privacy policies. RTEAM is not responsible for the practices, content, or availability of third-party services.
RTEAM reserves the right to modify these Terms at any time. We will provide at least 30 days' advance notice of material changes via email or a notice within the platform. Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service before the effective date.
For questions about these Terms:
Real Time Entertainment and Management, LLC
Email: legal@rteam.ai
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